Privacy Policy

Last updated: March 20, 2026

1. Introduction

InstantlyPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment platform and services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and government-issued identification documents.
• Financial Information: Bank account details, cryptocurrency wallet addresses, transaction history, and payout preferences.
• Technical Information: IP address, browser type, device information, operating system, and cookies.
• Usage Information: How you interact with our platform, pages visited, and features used.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your payouts (bank transfers and crypto payouts).
• Verify your identity and comply with KYC/AML regulatory requirements.
• Provide customer support via WhatsApp and Telegram.
• Detect and prevent fraud, unauthorized transactions, and other illegal activities.
• Improve our platform, features, and user experience.
• Send service-related communications and updates.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Banking Partners: To process bank transfers and payouts.
• Blockchain Networks: Wallet addresses are shared on-chain when processing crypto payouts.
• Regulatory Authorities: When required by law, regulation, or legal process.
• Service Providers: Third-party vendors who assist with fraud detection, identity verification, and infrastructure.

5. Data Security

We implement industry-leading security measures to protect your data, including 256-bit AES encryption, PCI DSS Level 1 compliance, multi-factor authentication, and real-time fraud monitoring. All sensitive data is encrypted both in transit and at rest.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information as required by law, to resolve disputes, enforce agreements, and for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for data processing.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing activities.
• Lodge a complaint with a data protection authority.

8. Cookies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: